• Associated Banc-Corp
  • $72,990.00 -122,340.00/year*
  • Fond Du Lac, WI
  • Financial Services - Banking/Investment/Finance
  • Full-Time
  • 299 3rd St

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Equal Opportunity Employer Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: ...@AssociatedBank.com or call: (800) ###-####.


Under general direction, provide support and indirectly supervise colleagues in the Consumer Loan Processing Department. This will include providing training to processing colleagues and being the go to person for all questions, concerns, and escalations. This person will serve as a subject matter expert for the Consumer Loan Processing Department. In addition, perform all release testing for system releases, and serve as backup to the Consumer Loan Processing Manager, which will include working on projects as assigned. Responsible for staffing efficiency and quality control processes to reduce file/critical exceptions. In addition this colleague will work with Personal Bankers, Call Center/Retail Direct staff, the end consumer and vendors to obtain and verify information needed to process consumer real estate secured loans and lines, secured/unsecured products and checking reserve accounts. Verify the accuracy of fees within the regulated tolerances. Communicate with end consumer as needed/appropriate to ensure processing/closing of consumer loans is conducted effectively and efficiently. Use information provided by Personal Banker and/or end consumer and obtained from vendor to complete processing functions in order to generate an accurate and complete consumer loan/line document closing packet. Provide phone support to Personal Bankers related to real estate loan / line origination (and all consumer products), closing and disbursement. Stay current of changes in internal guidelines and regulatory compliance


This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z.


As a valued colleague of Associated Bank you play a critical role in delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner. Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and ensure that the customers best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our colleagues. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time. Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. Must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act. Responsible to report any procedure or process that doesnt meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associateds anonymous Ethics Hotline.

  • Contact Retail Banker by e-mail or phone to obtain information needed for placement of appraisal order. Add and verify necessary appraisal fee and determine if re-disclosure is required. When information and fee is received, access vendor website to place appraisal order.
  • Track vendor orders through use of on-line tracking systems. Follow-up with vendor by e-mail or phone to ensure that requests for flood, ownership documentation and valuation are received in a timely manner in order to complete processing and forward loan to a closing status.
  • Contact retail lenders and/or end consumer through use of e-mail or phone for additional information in order to resolve discrepancies between information provided at application and obtained from outside sources (i.e. flood, property ownership or valuation).
  • Review and track all daily logs from Consumer Loan Processors. Communicate with underwriting through use of e-mail, loan comments or phone when changes in collateral or other loan characteristics occur that may increase the risk to Bank.
  • Train all colleagues new to the department. providing refresher training to colleagues when needed, training colleagues on all new processes and procedures.
  • Access in-house records request system to obtain recorded mortgage copy from records department for use in processing line increases. When information is not available through records, use internet to search vendor files for existence of recording data.
  • Use loan origination system to process real estate loans. Processing involves reviewing the application for completeness, verifying information in the systems, adding information(obtained from the Banker and/or end consumer) as it relates to collateral ownership, payoffs, loan fees, verifications/additional documentation and disbursements. Reviews all titles, flood, appraisal, and income verification documents to ensure correct lien position and to protect the bank's risk. Resolve any issues relating to third party vendor work to ensure the consumer loan/line closes according to internal policies and is complaint from a regulatory perspective. Prepare (and review for accuracy) all applicable loan documents and deliver to Banker to meet closing date requirements. Provide e-mail or phone support to retail lenders by answering questions related to real estate loan origination, processing and disbursements in addition to processing loans and lines to a closing status in an accurate timely manner. Act as the go to person for all questions, concerns, and escalations. This person will serve as a subject matter expert for the Consumer Loan Processing Department.
  • Track and monitor critical errors reported as part of CCO Colleague Accountability Program and look for ways to decrease errors (i.e. individual coaching, additional job aids, etc).

    Team Support Troubleshooting Loan Preparation/Review/Documentation Regulation and Compliance Accuracy Communication CCO Colleague Accountability Program for Processing

    Qualifications EDUCATION

    High School Degree required. Associate's Degree Business, Finance, or related field preferred.


    7-10 years In a financial services environment that includes loan experience or loan processing experience and customer service experience required.4-7 years In a Mid-sized to large financial institution that includes experience with real estate loans and lines through loan origination (in a high volume environment), document preparation, file audit, and collateral review Established communication skills with internal and external customers required.4-7 years of consumer lending experience, with 2 years of loan document preparation experience and at least 5 years of experience reviewing titles, floods, appraisals, and income documentation required.


    Mathematical Written Communication Operate Office Equipment Microsoft Office Verbal Communication

    Other Duties and Responsibilities Job Requirements
    Associated topics: collections officer, document, file, financial record, loan, loan clerk, loan closer, loan processor, mortgage, mortgage interviewer

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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